FREE TO START • NO CARD
An AI chatbot for your law firm
Answer "how does this work" and "what does it cost" at any hour, without giving legal advice.
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A law firm chatbot should explain your practice areas, the intake process, fee structures, opening hours and what documents to bring. It must not give legal advice or predict an outcome. Clipaist Agent keeps answers procedural, captures the enquiry and hands every substantive legal question to a solicitor with the context attached.
Questions your practice gets every week
These are the answers the agent should give, taken from your own published content. Anything clinical, legal or financial goes to a person.
How much does a consultation cost?
Quote your published consultation fee and what it includes.
Do you handle employment disputes?
List your practice areas and the next step for that enquiry.
How long will my case take?
Explain that timelines depend on the matter and offer a consultation; never estimate an outcome.
What should I bring to the first meeting?
List documents from your intake checklist.
Are you open on weekends?
Quote real hours and the emergency contact if you offer one.
Is my claim worth it?
Decline to assess and offer a consultation with a solicitor.
The line between information and advice
Explaining your process is information. Telling someone whether they have a case is advice. The bot should do the first and refuse the second, politely and consistently.
That refusal is also a selling point: it shows the firm is careful. Give the bot a short, human sentence for it, such as "I can explain how we work, but only a solicitor can advise on your situation."
Intake that a solicitor can use
A useful intake captures the matter type, a short description, the other party if relevant, deadlines, and contact details. It does not ask for privileged documents in chat.
That structure saves the first ten minutes of every call and makes after-hours enquiries actionable by the next morning.
Confidentiality and retention
Chat transcripts can contain sensitive facts. Keep retention short, restrict access to the people who need it, and tell the visitor the assistant is automated.
Check that your provider supports deletion and that your privacy notice covers chat transcripts before you go live.
Before you launch
- Write one clear refusal sentence for legal advice questions.
- Capture matter type and deadline in the intake.
- Do not request documents in chat.
- Set short transcript retention.
Frequently asked questions
Will the chatbot give legal advice?
It must not. Configure it to explain process and fees only, and hand substantive questions to a solicitor.
Can it run conflict checks?
No. Conflict checks need your case management system and a human decision.
Is chat confidential?
Treat transcripts as sensitive, limit retention and access, and cover them in your privacy notice.
What does it cost?
Free during launch, no card: 3 agents and 200 customer messages per month each.
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