FREE TO START • NO CARD
An AI chatbot for your hotel or guest house
Answer the same ten guest questions at 2 am, without waking the night porter.
QUICK ANSWER
A hotel chatbot should answer check-in and check-out times, parking, breakfast, pets, cancellation, deposit, accessibility and how to reach you. It must not confirm a rate or a room that your booking system has not confirmed. Clipaist Agent answers from approved content and hands booking changes to your team.
Questions your property gets every week
These are the answers the agent should give, taken from your own published content. Anything clinical, legal or financial goes to a person.
What time is check-in?
Quote check-in and check-out, plus early/late options if you offer them.
Is parking available?
State cost, height limit and whether spaces can be reserved.
Do you allow dogs?
Answer from your pet policy, including any fee.
Is breakfast included?
Answer per rate type, not as a blanket yes.
Can I cancel for free?
Quote the policy for that rate and point to the booking terms.
How do I get from the airport?
Give the options you recommend with approximate times.
Guests ask before they arrive, not during office hours
Most pre-arrival questions arrive in the evening, from a different time zone, when reception is closed. A chatbot that answers check-in, parking and breakfast instantly removes a large share of the front desk's morning queue.
The answers must be specific: "parking is £12 per night, 1.9 m height limit" beats "parking is available".
Never invent a rate or a room
Rates change daily. The bot should send guests to the booking engine for price and availability, and only quote published policy facts.
For changes and cancellations, collect the booking reference and hand off. A bot that cancels the wrong reservation is a serious incident.
Multilingual guests, English replies
Clipaist Agent replies in English during launch. If your guests write in another language, the bot will answer in English; do not advertise other languages until they are live.
For a guest house with international guests, a short English answer plus a link to the booking terms is still far better than silence overnight.
Before you launch
- Pin check-in, check-out, parking and breakfast facts.
- Send rate questions to the booking engine.
- Collect booking references instead of changing reservations.
- Add early check-in and late check-out rules explicitly.
Frequently asked questions
Can it take bookings?
It should send guests to your booking engine and collect questions. Confirming a room outside the system is not safe.
Can it cancel a reservation?
No. It collects the reference and hands off to your team.
Does it speak other languages?
English during launch. Other languages are planned; do not promise them yet.
What does it cost?
Free during launch, no card: 3 agents and 200 customer messages per month each.
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